A winning team. A dedicated family.

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Merchants Bank of Indiana is headquartered in Carmel, Indiana. Merchants focuses on several aspects of mortgage and agricultural lending and retail banking services from five Central Indiana locations.

Merchants Bank of Indiana has received national recognition from S&P Global Market Intelligence as one of the top performing community banks nationally with assets between $3 billion and $10 billion. Merchants was listed as #6 in the nation, the highest rated Indiana bank on the list.

Merchants was also listed in the Indianapolis Business Journal (IBJ) Banking and Finance edition in May 2017 as the 12th largest Indianapolis Area Bank. Merchants understands the positive impact of making employees feel valued and is proud to once again be recognized by the Indiana Chamber of Commerce’s Best Places to Work Program. This is the fourth year in a row that Merchants was recognized as a Best Places to Work organization.

Adding to the performance accolades, the IBJ recently identified Merchants Bank of Indiana as one of the fastest growing companies in the Indianapolis area. Merchants was listed as the #21 fastest growing company with 70% revenue growth from FY 2014 through 2016. The results also reflect a 33% increase in FTEs during the same period.

$5.3
Billion
in Assets

More than
300

Merchants
Employees

Nasdaq
Listed

Proudly named to the 2019, 2018, 2017, and 2016 Best Places to Work in Indiana list, Merchants Bank of Indiana strives to create a work environment that rewards hard work and strong performance while encouraging a positive work-life balance. At Merchants we believe our people make the difference in our business and our full range of top-notch employee benefits are key to building and maintaining our amazing team. Merchants Bank of Indiana is proud to be an Equal Opportunity Employer.
  • Medical
  • Dental
  • Vision
  • Disability
  • Life
  • 401K

The Personal Banker/Teller is responsible for providing premier customer service to both existing and potential customers by actively listening to customer requests and effectively, efficiently responding with sound, accurate solutions. A successful Personal Banker will focus on accurately and efficiently processing account transactions, account changes and loan transactions while establishing positive professional relationships with customers and colleagues.   

Essential Duties and Responsibilities:

  • Process cash and non-cash banking transactions efficiently and accurately.
  • Provide premier customer service to all bank visitors and customers.
  • Open accounts, cross-sell products and services and assist in identifying customer financial needs.
  • Regularly, accurately balance cash drawer, vault and ATM within guidelines.
  • Timely adhere to bank policies and procedures, audit and compliance guidelines, and training requirements.
  • Provide back-up operational support for branch staff.

Knowledge, Skills, Abilities and Experience:

  • Requires at least six months’ experience with cash handling in a bank environment.
  • Requires strong organizational skills, the ability to do basic math without assistance, and a keen focus on accuracy and timeliness.
  • Must have strong verbal and written communication skills with demonstrated strong interpersonal skills.
  • Requires the ability to travel between local branches in Indianapolis and Carmel.
  • Retail banking experience is preferred.
  • Requires high school diploma or GED from an accredited institution.
  • Must be proficient in basic computer use including Microsoft Office and Outlook with the ability to learn new software programs and use relevant computer programs in a professional setting.

 The Personal Banker position is a full-time, non-exempt position.  Qualified applicants may submit their resume online.

Apply Online

Summary: The Business Banker is responsible for proactively sourcing, acquiring and retaining customer relationships while maximizing sales opportunities. This role will spend most of the time in the field, on sales appointments, generating leads and closing business. This position is commission eligible in addition to a strong, competitive base salary.

Expected Outcomes: A successful Business Banker will focus on growth and profitable relationships by meeting the demands of the business banking market with particular attention on bank products and services such as deposits, treasury management, loans, letters of credit, SBA lending, credit cards and other related products.

Essential Duties and Responsibilities:

  • Achieve established revenue, sales production and business goals;
  • Proactively manage assigned portfolio of clients, identifying needs and maximizing opportunities;
  • Generate leads and close opportunities, including originating simple and complex loans, performing renewals and managing problem credits

Expected Experience, Skills and Education:

  • Requires a minimum of five years of banking experience;
  • Minimum of three years in business banking preferred.
  • Bachelor’s degree required, focus in business, accounting, finance or related field strongly preferred.
  • Requires prior credit training.
  • Requires SBA lending experience.
  • Requires outside calling skills, including demonstrated successful prospecting and contact management.
  • Requires strong working knowledge of credit structuring and processing, in addition to strong analytic skills with the demonstrated ability to manage and present complex financial information in a format that is easily understood.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.

Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.

Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.

Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.

Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

 

 The Business Banker position is a full-time position.  Qualified applicants may submit their resume online.

Apply Online

Summary: The IT Desktop Support Technician will independently provide tier 1 and tier 2 support to internal end-users and assist the Desktop Support Manager with tier 3 and project work. Strong communication and excellent customer service are equally important to technical skill and experience. The ideal person will deliver timely solutions the first time while leaving excellent impressions with users.

Essential Duties and Responsibilities:

  • Independently maintain the help desk ticketing system, working tickets and maintaining timely, informative customer communication.
  • Provide continued project updates to department managers.
  • Assist the Desktop Support Manager with project work as needed and available.
  • Create/Update technical documentation and how-to’s for end users.

Expected Experience, Skills and Education:

  • Requires at least 1-2 years of help desk support experience in a corporate environment.
  • Must have experience supporting Windows 10 Pro and Office365/Office 2016.
  • Familiarity/Experience with Windows Server 2016 – Active Directory, Group Policy Administration, Security Groups, NTFS permissions, and Printer Management preferred.
  • Must demonstrate experience with end user training.
  • Basic network troubleshooting experience preferred.
  • Must have the ability to participate in / lead projects as assigned and see the projects through their completion.
  • Must be able to work both independently as well as in a team environment.
  • Candidate should be motivated and driven and require little day-to-day direction once up to speed.
  • Must have a bachelor’s degree from an accredited institution.
  • Preferred IT Certifications such as CompTIA A+/Network+, Microsoft and/or Cisco.
  • Experience with VoIP systems, CSI (NuPoint), D+H Credit Quest and FundTech PayPlus will provide advanced opportunities.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.

Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.

Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.

Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.

Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

 The IT Desktop Support Technician position is a full-time position.  Qualified applicants may submit their resume online.

Apply Online

Summary: Mortgage Loan Closer is responsible for ensuring the timely and accurate closing of mortgage loan transactions. Responsibilities include but not limited to creating an initial, final Closing Disclosure (CD) within compliant time frames and reflecting accurate fees for both borrower and seller, reviewing required closing documents and underwriting approvals to determine accuracy of those documents, reviewing data within the LOS system used to ascertain the accuracy of that data with same documents, creating closing package and communicate with Settlement Agent on closing and any conditions of that closing.

Essential Duties and Responsibilities:

  • Anticipate closing dates for all loans via the Estimated Closing Date in the LOS system, monitoring the progress of loans and the rate lock expiration. Communicate any issues with underwriting and processing.
  • Prepare accurate and quality initial CD’s within compliant time frames and send to borrower and settlement agents.
  • Review documents including, but not limited to, purchase agreement, title commitment, homeowner’s insurance, underwriting approval notice, closing protection letter, invoices in the file.
  • Coordinate with settlement agent on final figures for the final CD, insuring that the transaction balances, that all charges have been included and tolerances for each section of the CD have been met.
  • Prepare closing packages, choosing the correct loan program and needed documents to go to the closing table for execution.
  • Send closing package to settlement agent within a reasonable time frame and within regulatory standards. Communicate with settlement agent to avoid last minute questions.
  • Communicate with underwriter, processor and loan officer on any issues that need to be resolved.
  • Order funds for the disbursement of the loan timely, assuring that funds are available at the closing table.
  • Act as “last reviewer” for loan; checking for accuracy and saleability.
  • Stay knowledgeable about industry updates—compliance and agency (FNMA, FHLMC, FHA, USDA) changes and guidelines.

Expected Experience, Skills and Education:

  • Minimum of five years mortgage banking experience in loan closings. Should be familiar with common mortgage documents.
  • Strong math skills and reconciliation skills.
  • Attention to detail is required for this position.
  • Strong organizational skills required with the ability to prioritize work in order meet deadlines.
  • Must be customer service oriented and able to communicate clearly and concisely.
  • Proficient knowledge of MS Word, Excel, and Outlook.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.

Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.

Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.

Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.

Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

 The Mortgage Loan Closer position is a full-time position.  Qualified applicants may submit their resume online.

Apply Online

Summary: The Branch Manager is responsible for business development and managing the day to day operations of the branch. The Branch Manager is responsible for coaching retail staff, and for motivating the staff to meet goals. The Branch Manager is responsible for ensuring the branch operates within established policies and procedures. The Branch Manager is responsible for establishing Centers of Influence for the development of new deposit and lending customers.

Essential Duties and Responsibilities:

  • Deliver high-level service and relationship management to the bank’s clients.
  • Identify and solicit new client opportunities within the bank’s target markets.
  • Identify and develop centers of influence.
  • Develop personal business plan that will meet or exceed goals in the areas of loans, deposits, fee income, and business calls.
  • Manage the activities and performance of the retail staff in the areas of cross sells and delivery of high-touch customer service.
  • Client problem resolution, taking ownership of client issues, and communicating status of problem resolution in a timely manner.
  • Work within the bank’s audit, compliance, and regulatory policies. Support the work activities of staff to ensure the staff works within the institution’s defined policies, procedures, and practices in the areas of audit, compliance and regulatory policies.
  • Work with management to provide training in areas needed to ensure appropriate staff training and development to provide exceptional sales and service levels to customers.
  • Manage the retail employees and carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge, Skills, Abilities and Experience:

  • Bachelors degree or professional equivalent of five years Retail Branch Management experience including outside and inside sales successes required; or equivalent combination of education and experience.
  • Must demonstrate prior success working in a retail banking environment.
  • Requires a minimum of one year’s experience successfully handling significant cash transactions.
  • Demonstrated success in a previous retail supervisory role preferred.
  • Must be able to travel between Indianapolis and Carmel branches as needed.
  • Requires excellent verbal and written communication skills and demonstrated strong leadership skills.
  • Must successfully demonstrate strong organizational skills with the ability to de-escalate and resolve customer issues in a professional and efficient manner.
  • Moderate proficiency with Microsoft Office software is preferred.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

Professionalism– acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.

Communication– understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.

Work Quality– demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.

Analytical Ability– navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.

Leadership– displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

 

 The Branch Manager position is a full-time position.  Qualified applicants may submit their resume online.

Apply Online

Summary: The Accounts Payable Specialist will be responsible for processing accounts payable for all entities, including entering invoices, coding general ledger, cutting and mailing checks. 

Expected Outcomes: This role will be critical to the accounting department, ensuring that invoices are paid timely, are recorded in the proper period, recorded in the correct company, and coded properly on the general ledger. 

Essential Duties and Responsibilities:

  • Receives and reviews all invoices for appropriate documentation and approval prior to payment
  • Accurately enter and code all invoices for general ledger
  • Prints, cuts, and mails checks for payment of invoices
  • Processes and approves expense reports, properly coding for general ledger prior to remitting payment
  • Maintains accounts payable reports, spreadsheets, and files
  • Understands accounting periods, and recognizes the need for accrual accounting
  • Responsible for maintaining positive communication with vendors
  • Other administrative and accounting tasks as assigned

Expected Experience, Skills and Education:

  • Minimum two years’ experience in accounting
  • Proficient in Microsoft Word and Excel
  • High school diploma or GED from accredited institution required
  • Strong organizational skills and ability to problem solve required
  • Ability to communicate effectively in writing and in person
  • Strong customer service skills with internal and external partners

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.

Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.

Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.

Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.

Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

 The Accounts Payable Specialist position is a full-time position.  Qualified applicants may submit their resume online.

Apply Online

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