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Merchants Bank of Indiana is headquartered in Carmel, Indiana. Merchants focuses on several aspects of mortgage and agricultural lending and retail banking services from five Central Indiana locations.

Merchants Bank of Indiana has received national recognition from S&P Global Market Intelligence as one of the top performing community banks nationally with assets between $3 billion and $10 billion. Merchants was listed as #6 in the nation, the highest rated Indiana bank on the list.

Merchants was also listed in the Indianapolis Business Journal (IBJ) Banking and Finance edition in May 2017 as the 12th largest Indianapolis Area Bank. Merchants understands the positive impact of making employees feel valued and is proud to once again be recognized by the Indiana Chamber of Commerce’s Best Places to Work Program. This is the fourth year in a row that Merchants was recognized as a Best Places to Work organization.

Adding to the performance accolades, the IBJ recently identified Merchants Bank of Indiana as one of the fastest growing companies in the Indianapolis area. Merchants was listed as the #21 fastest growing company with 70% revenue growth from FY 2014 through 2016. The results also reflect a 33% increase in FTEs during the same period.

$6.4
Billion
in Assets 

More than
350

Merchants Bancorp
Employees 


Nasdaq

Listed (MBIN) 

Proudly named to the 2020, 2019, 2018, 2017, and 2016 Best Places to Work in Indiana list, Merchants Bank of Indiana strives to create a work environment that rewards hard work and strong performance while encouraging a positive work-life balance. At Merchants we believe our people make the difference in our business and our full range of top-notch employee benefits are key to building and maintaining our amazing team. Merchants Bank of Indiana is proud to be an Equal Opportunity Employer.

  • Medical
  • Dental
  • Vision
  • Disability
  • Life
  • 401K
Best Place to Work Logo 2020

Summary: Position is responsible for ensuring the timely and accurate processing of mortgage servicing transactions as well as the daily functions and requirements of mortgage servicing. Responsibilities include annual escrow analysis and insurance and property tax tracking for all loans, as well as customer service with both internal and external customers.

Expected Outcomes: A successful Mortgage Servicing Specialist I, will produce accurate, timely mortgage servicing outcome including tracking of loan details and processing of required related transactions. This position will also establish positive customer experiences and produce a high level of customer satisfaction.

Essential Duties and Responsibilities:

  • Reviewing and processing loan documents after closing for completeness and accuracy
  • Receiving and managing customer calls via incoming Customer Service Lines.
  • Track all loan related insurance requirements
  • Validate insurance coverage amounts according to bank and local requirements.
  • Assist with tax and insurance payments on escrow accounts.
  • Verify payment of all taxes and insurance for escrowed and non-escrowed accounts.
  • Book first mortgages and HELOCs on servicing platform
  • Analyze data and research issues and exceptions while making or recommending appropriate changes.
  • Process incoming and outgoing mail items
  • Produce and mail late notices and monthly statements, sort and process payments.
  • Set up ACH plans upon receipt of authorization forms.

Expected Experience, Skills and Education:

  • Requires a minimum of three years’ mortgage banking experience in areas of loan servicing, or an educational background that provides a level of knowledge typically gained from three years’ or more experience.
  • Requires at least a high school diploma or GED from an accredited institution.
  • Previous mortgage loan servicing experiences strongly preferred.
  • Previous banking experience preferred.
  • Preferred candidates will demonstrate a basic understanding of general ledger postings and how to perform related tasks.
  • Strong organizational skills required with the ability to prioritize work to meet deadlines.
  • Must demonstrate excellent verbal and written customer service skills.
  • Requires proficient knowledge of MS Word, Excel and Outlook.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

  • Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.
  • Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.
  • Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.
  • Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.
  • Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

 The Mortgage Servicing Specialist position is a full-time position.  Qualified applicants may submit their resume online.

Apply Online

Summary: The SBA Closer supports the daily functions of the Bank’s SBA Loan Operations Department, serving to support all SBA lending functions of the bank.  The SBA Loan Operations Department has the major functions of ensuring that the documents created for SBA loan closings are correct and that all loan documents are exception free and the collateral is perfected. The SBA Loan Operations Department also interfaces with the bookkeeping and proof-transit functions areas of the Bank to ensure that all transaction entries (payments, advances, new loan advances, general ledge entries, etc.) are performed correctly and that appropriate general ledger accounts are monitored and balanced.

Expected Outcomes: A successful SBA Closer will ensure all documents follow the Bank’s loan policy and regulations and will coordinate and ensure all due diligence is accurate and completed timely.

Essential Duties and Responsibilities:

  • Supports all departmental functions and assures the departmental objectives are achieved in providing accurate and timely loan documentation, register the loan with the SBA, servicing of the loan and maintaining collateral files; closely monitors loan documentation and collateral exceptions to ensure that such items are kept to minimum levels consistent with Bank policy.
  • Meets all pre-established customer services goals particularly by ensuring that loan closing documents are provided to lenders quickly and accurately.
  • Manages the approved pipeline of loans to ensure customer expectations are met or exceeded around the loan closing process.
  • When appropriate, develops and trains competent staff to meet current and future operations commitments.  Provides assistance and support to staff in dealing with problems.  Supports the resolution of particularly sensitive or complex situations.  Ensures that staff members are fully informed of appropriate compliance regulations, legal requirements, policies and procedures, providing on-the-job training, if necessary.
  • Responsible for working within regulatory guidelines and bank policies that are applicable to the areas this position supports.
  • Daily processing of loan payments and advances.
  • Ensure SBA Reporting is submitted in a timely manner while also updating loan files to secure the SBA guarantee by maintaining SBA Eligibility documents.  
  • Attend training on applicable subjects when available and appropriate for position.
  • Perform other duties as assigned.

Expected Experience, Skills and Education:

  • Minimum of five years of SBA Closer experience in the areas of depository services and loan originations, or an educational background that provides a level of knowledge typically gained from five years or more of SBA and commercial lending.  High school diploma or GED from an accredited institution required. Bachelors degree preferred.
  • Requires the ability to successfully multitask and perform accurate, timely work with multiple priorities and deadlines.
  • Must demonstrate strong customer service skills and/or interpersonal and communication skills as well as a strong attention to detail and an exemplary desire to produce top-notch work.
  • Requires a demonstrated working knowledge of basic computer software such as Microsoft Office and Outlook at a moderate level.
  • Previous work experience in loan operations/administration is strongly considered.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

  • Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.
  • Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.
  • Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.
  • Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.
  • Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

 The SBA Closer position is a full-time position.  Qualified applicants may submit their resume online. 

Apply Online

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