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Merchants Bank of Indiana is headquartered in Carmel, Indiana. Merchants focuses on several aspects of mortgage and agricultural lending and retail banking services from five Central Indiana locations.

Merchants Bank of Indiana has received national recognition from S&P Global Market Intelligence as one of the top performing community banks nationally with assets between $3 billion and $10 billion. Merchants was listed as #6 in the nation, the highest rated Indiana bank on the list.

Merchants was also listed in the Indianapolis Business Journal (IBJ) Banking and Finance edition in May 2017 as the 12th largest Indianapolis Area Bank. Merchants understands the positive impact of making employees feel valued and is proud to once again be recognized by the Indiana Chamber of Commerce’s Best Places to Work Program. This is the fourth year in a row that Merchants was recognized as a Best Places to Work organization.

Adding to the performance accolades, the IBJ recently identified Merchants Bank of Indiana as one of the fastest growing companies in the Indianapolis area. Merchants was listed as the #21 fastest growing company with 70% revenue growth from FY 2014 through 2016. The results also reflect a 33% increase in FTEs during the same period.

$3.9
Billion
in Assets

More than
250

Merchants
Employees

Nasdaq
Listed

Proudly named to the 2019, 2018, 2017, and 2016 Best Places to Work in Indiana list, Merchants Bank of Indiana strives to create a work environment that rewards hard work and strong performance while encouraging a positive work-life balance. At Merchants we believe our people make the difference in our business and our full range of top-notch employee benefits are key to building and maintaining our amazing team. Merchants Bank of Indiana is proud to be an Equal Opportunity Employer.
  • Medical
  • Dental
  • Vision
  • Disability
  • Life
  • 401K

The Executive Administrative Assistant is responsible for providing full administrative support to the market president. A successful Executive Administrative Assistant will allow the market president and her team to work efficiently and effectively in making and carrying out business decisions and executing on key project deliverables. The ideal person will rely upon outstanding self-starting initiative to observe, analyze and act with little direct supervision.

Essential Duties and Responsibilities:

  • Prepare correspondence and manage confidential, sensitive information.
  • Prepare documents, reports and presentation materials.
  • Coordinate schedules for the market president.
  • Manage project timelines/deadlines and relevant communication.
  • Arrange travel accommodations as applicable.
  • Organize and maintain confidential records and files.
  • Schedule internal and external meetings.
  • Prepare and distribute agendas and applicable reports for meetings and committees.
  • Review and edit reports for various committees.
  • Attend various meetings to take notes and prepare meeting minutes as needed.

Knowledge, Skills, Abilities and Experience:

  • Must demonstrate the utmost professionalism and confidentiality at all times and in all circumstances.
  • Requires a minimum of five years’ experience in a substantially similar role and organization.
  • Requires a high school diploma or GED from an accredited institution; prefers an associate’s or bachelor’s degree from an accredited institution.
  • Must demonstrate excellent communication and customer service skills, including via phone, email and in person.
  • Must possess strong organizational skills with an ability to work independently.
  • Must demonstrate an ability to organize and support others in a way that accommodates the other person as an individual.
  • Requires working knowledge of Microsoft Office products above a basic level.
  • Requires resiliency, determination and an attitude of humility.

The Executive Administrative Assistant position is a full-time, exempt position.  Qualified applicants may submit their resume online.

Apply Online

The Assistant Branch Manager is responsible for providing premier customer service to both existing and potential customers completing a wide range of banking transactions. This position also provides supervision and mentoring to Personal Bankers and Tellers, establishes centers of influence to develop new deposit and lending customers, and maintains management duties in the absence of the branch manager.  

A successful Assistant Branch Manager will focus on customers, staff and individual responsibilities to create a positive environment marked by accountability, follow-through and positive outcomes. 

Essential Duties and Responsibilities:

  • Process cash and non-cash banking transactions efficiently and accurately while providing premier customer service.
  • Open accounts and identify referral opportunities for products and services to meet customer financial needs.
  • Identify and solicit deposit and lending opportunities with clients within the bank’s target markets.
  • Routinely balance cash drawer, vault and ATM with accuracy.
  • Supervise tellers and/or personal bankers on behalf of the branch manager.
  • Provide teller training for new staff members, including relevant bank software.
  • Assist with routinely scheduled operational responsibilities in support of the branch manager and provide operational support to staff members.
  • Observe all relevant policies and procedures and audit and compliance guidelines and complete required training in a timely manner.

Knowledge, Skills, Abilities and Experience:

  • Requires at least a high school diploma or GED from an accredited institution; relevant post-secondary degree preferred.
  • Must demonstrate prior success working in a retail banking environment.
  • Requires a minimum of one year’s experience successfully handling significant cash transactions.
  • Demonstrated success in a previous retail supervisory role preferred.
  • Must be able to travel between Indianapolis and Carmel branches as needed.
  • Requires excellent verbal and written communication skills and demonstrated strong leadership skills.
  • Must successfully demonstrate strong organizational skills with the ability to de-escalate and resolve customer issues in a professional and efficient manner.
  • Requires the proven ability to work well in a team environment to serve customers.
  • Moderate proficiency with Microsoft Office software is preferred.

  The Assistant Branch Manager position is a full-time, exempt position.  Qualified applicants may submit their resume online.  

Apply Online

The Personal Banker/Teller is responsible for providing premier customer service to both existing and potential customers by actively listening to customer requests and effectively, efficiently responding with sound, accurate solutions. A successful Personal Banker will focus on accurately and efficiently processing account transactions, account changes and loan transactions while establishing positive professional relationships with customers and colleagues.   

Essential Duties and Responsibilities:

  • Process cash and non-cash banking transactions efficiently and accurately.
  • Provide premier customer service to all bank visitors and customers.
  • Open accounts, cross-sell products and services and assist in identifying customer financial needs.
  • Regularly, accurately balance cash drawer, vault and ATM within guidelines.
  • Timely adhere to bank policies and procedures, audit and compliance guidelines, and training requirements.
  • Provide back-up operational support for branch staff.

Knowledge, Skills, Abilities and Experience:

  • Requires at least six months’ experience with cash handling in a bank environment.
  • Requires strong organizational skills, the ability to do basic math without assistance, and a keen focus on accuracy and timeliness.
  • Must have strong verbal and written communication skills with demonstrated strong interpersonal skills.
  • Requires the ability to travel between local branches in Indianapolis and Carmel.
  • Retail banking experience is preferred.
  • Requires high school diploma or GED from an accredited institution.
  • Must be proficient in basic computer use including Microsoft Office and Outlook with the ability to learn new software programs and use relevant computer programs in a professional setting.

 The Personal Banker position is a full-time, non-exempt position.  Qualified applicants may submit their resume online.

Apply Online

Summary: The Branch Manager is responsible for business development and managing the day to day operations of the branch. The Branch Manager is responsible for coaching retail staff, and for motivating the staff to meet goals. The Branch Manager is responsible for ensuring the branch operates within established policies and procedures. The Branch Manager is responsible for establishing Centers of Influence for the development of new deposit and lending customers. 

Essential Duties and Responsibilities:

  • Deliver high-level service and relationship management to the bank’s clients.
  • Identify and solicit new client opportunities within the bank’s target markets.
  • Identify and develop centers of influence.
  • Develop personal business plan that will meet or exceed goals in the areas of loans, deposits, fee income, and business calls.
  • Manage the activities and performance of the retail staff in the areas of cross sells and delivery of high-touch customer service.
  • Client problem resolution, taking ownership of client issues, and communicating status of problem resolution in a timely manner.
  • Work within the bank’s audit, compliance, and regulatory policies. Support the work activities of staff to ensure the staff works within the institution’s defined policies, procedures, and practices in the areas of audit, compliance and regulatory policies.
  • Work with management to provide training in areas needed to ensure appropriate staff training and development to provide exceptional sales and service levels to customers.
  • Manage the retail employees and carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. 

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge, Skills, Abilities and Experience:

  • Bachelors degree or professional equivalent of five years Retail Branch Management experience including outside and inside sales successes required; or equivalent combination of education and experience.
  • Must demonstrate prior success working in a retail banking environment.
  • Requires a minimum of one year’s experience successfully handling significant cash transactions.
  • Demonstrated success in a previous retail supervisory role preferred.
  • Must be able to travel between Indianapolis and Carmel branches as needed.
  • Requires excellent verbal and written communication skills and demonstrated strong leadership skills.
  • Must successfully demonstrate strong organizational skills with the ability to de-escalate and resolve customer issues in a professional and efficient manner.
  • Moderate proficiency with Microsoft Office software is preferred.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations. 

Additionally, all employees are expected to demonstrate the following Core Competencies: 

Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics. 

Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers. 

Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset. 

Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving. 

Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals. 

Merchants Bancorp and its affiliates and subsidiaries are committed to being equal opportunity employers. All job candidates and incumbents will be assessed based on only criteria relevant to successfully performing the job as defined in this job description and as generally accepted in the job’s relevant industries. 

Job Type: Full-time 

Qualified applicants may submit their resume online.

Apply Online

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